The closest airport to the hotel is the National Airport of Chetumal located 30 minutes south of the hotel.  The closest international airport is the Airport of Cancun, located 380 Km or 5 hours north on highway 307.

To arrive via airplane from Cancun:

 Alma Airline www.alma.com.mx
Chetumal-Cancun twice daily
Cancún-Chetumal twice daily

To arrive via airplane from Mexico City:

There are two airlines.
Aviacsa  www.aviacsa.com
Chetumal -Mexico  departures 12:55pm  every day
México- Chetumal  departures 12:15pm  every day

Mexicana www.mexicana.com or  www.clic.com.mx
Telefone:  01 800 801 2010
Chetumal- Mexico   7:10am  every day
Mexico-Chetumal    18:00pm  every day

Taxis are available for transportation from the Chetumal Airport to the Hotel in Bacalar.  To arrange ground transportation with us or advance car rental please contact reservations@hotellagunabacalar.com or contact local transportation service Coral del Caribe  011 52 011 52 983 126 6379 ó 983 129 2769.

To arrive from any other location via autobus:

The cities of Bacalar and Chetumal both have bus stations with 1st and 2nd class busses available.  For the bus schedule or to buy a ticket online please visit: www.ticketbus.com.mx.  The hotel is located close to highway 307, please visit our webpage  http://www.hotellagunabacalar.com/how.php  for a map and location information.

Yes, there is a car rental agency in Chetumal.  Continental Rental Car  011 52 983 8322411 ó  011 52 983 809 0047.  There is also a local transportation service Coral del Caribe  983 126 6379 ó 983 129 2769 they offer service between the Chetumal Airport and the Hotel as well as tours to the various nearby ruins.

Check In is at 3 pm.  Please bring with you your reservation information including your verification of payment.  If you made the reservation through a travel agent please bring your voucher including reservation number, name and date of entrance.  

Check out is at 12pm, please bring your room key with you at that time.

Yes, depending on availability you can check out after 12pm, please inquire in reception for check out extension charges.   We also offer our guests the option to make their check out and may leave their belongings in reception while they continue to enjoy the hotel installations. 

Yes, all prices in our hotel and restaurant include taxes. (10%  sales tax y 2 %  hotel tax).

In the hotel we offer pontoon boat tours for up to 9 guests and kayak rentals.  Please ask for rates in reception.  We can also arrange for you sailboat or catamaránrentals and tours.   

There are  a variety of activites offered in Bacalar and surrounding areas.
We suggest:

• A boat tour visiting the various cenotes that make up the Lagoon of Bacalar and a visit to the historical Pirate Canal.
• Passing the day in kayak exploring the mangrove for local wildlife.
• Rent a sailboat or catamaran or take a guided tour.
• Get to know the Fort of San Felipe and its museum in the center of Bacalar, only 2km from the hotel.
• Appreciate the local talent in the Bacalar Casa de Cultura (Culture House).
• Swim in the famous Cenote Azul  only a short and scenic 2 km walk from the hotel.
• Explore the ruins of  Kohunlich, famous for its giant stone masks, only 40 min from the hotel on the way to Escarcega.
• Visit the ruins of Oxtanka 10 km from the city center of Chetumal on the way to Calderas.
• Enjoy a day on the beach of Majahual.
• Dive the world famous reef of El Banco Chinchorro  in the  Sian Kaan bioreserve.
• Get to know the cultural museum of Chetumal.
• Spend the day shopping in the duty free zone of Belize.
• Try your luck in one of the 3 casinos in Belize only 30 mins from the hotel.

 

We suggest:

• A walk in the park in the town center of Bacalar
• Dancing in the town disco Saturday and Sunday  
• Visiting a casino in Belize
• Taking in a movie in Chetumal at the Plaza las Americas Mall
• Take a walk along the bay of Chetumal
• Go dancing in one of the many waterfront discos of Chetumal

The duty free zone of Belize is located 30 mins south of the hotel before arriving to the City of Chetumal.

Hotel Laguna is located 3km south of the town center, 10 minutes by car or 35 minutes walking along the coastal road.

In Bacalar there is taxi service.  Taxi´s frequently pass the hotel but if you would like to request taxi service for a specific time please inquire in reception.  The hotel charges $5pesos for the call. 

The local taxis charge an average of $35.00 pesos each way to and from town.

We do not currently offer bike rentals but please inquire in reception and they can point you in the direction of where they can be rented and for how much.

You can make local and international phone calls from our area of reception.  Please ask for current rates for your city or country. 

Our rooms do not have telephones, we aim to make your stay the most relaxing possible.  In the case that you need to reach someone or someone needs to reach you we offer a message service in reception.

Yes, the hotel is open to the public.  The hotel installations (including swimming pool and lagoon access) are open to those consuming in our bar or restaurant

Yes, we only ask that children are reminded to respect the other guests.  We have a variety of accommodations for everyone from families to couples looking for a romantic escape.  

Because the swimming pool is surrounded by our guest rooms, the pool opens at 8am and closes at 9pm.  We ask that the pool hours are honored in order to respect the level of noise that enters the rooms of the resting guests.

Yes, towels can be requested in reception or in the bar next to the swimming pool.

Yes, we are located on the waters edge.  There is a shallow swimming area ideal for children or just relaxing all swimming areas have stairs to enter and exit the water.  We also have a swimming area with a diving board for enjoying a refreshing cenote within the lagoon.  We have a lagoon side area for sunbathing and relaxing.

Yes, the restaurant of the hotel is open to the public 7 days a week.  We open at 7:30am and close at 10pm.  If you would like to organize a party, conference or special event please contact reception for a prices and detailes.

Yes, in our area of reception we sell t-shirts, postcards, ice cream, maps, artist´s crafts and basic necessities. 

Yes, all of our rooms have ceiling fans.  

We offer 6 double rooms, 4 triple rooms and a bungalow with air conditioning.    

No, there are no televisions in the rooms, our aim is to keep the noise to a minimum for those guests looking to relax and get  away.  For the guests that want to enjoy their favorite sporting event, news or novela we have an air conditioned tv room with a sofa and chairs.

All of our rooms have complimentary large bottles of purified drinking water.  If you would like small bottles of cold water it can be purchased in the restaurant or bar.  

Yes, you are welcome to bring your own food to consume in your room but we ask that you do not bring it into our restaurant or bar.  We do not offer the service of heating outside food in our kitchen (for reasons of hygiene).  We do not offer or rent plates, glasses or utensils for cooking or eating.

In  our restaurant and bar we sell bags and half bags of ice.

It is not necessary to make a reservation but it is recommended all year.  We work with various groups and the hotel may fill up unexpectedly.  To ensure that your desired accommodation is available please contact our reservations department at  reservations@hotellagunabacalar.com.    Our busiest times of the year are during the numerous Mexican holidays, two weeks during Easter and Christmas/New Years.  For reservations during these times we suggest reserving 2 months in advance. 

Our months and dates of “High Season” are the weeks surrounding Easter, July, August, November, December and many national holidays. 

We suggest a mínimum of 2 months in advance to secure your desired accommodation.

In Bacalar you will have found paradise in this tropical Caribbean climate.  The months of March and April are said to be the hottest.  The months of June through October are considered  the rain and hurricane season.

Yes, we have wireless internet, if you bring your own lap top we charge a connection fee of $30 pesos a day.  If you would like to use the internet in reception there is an hourly charge of $30 pesos.

There are two ATMS in the center.  The closest is located in the park in the center of Bacalar and the second is located in the second gas station heading north on highway 307. 

Yes, we can exchange your US dollars or Euros for Mexican pesos, please check with reception for daily rates. 

Yes, we accept American Express Travelers Checks and Mastercard.  

No, we only accept mexican pesos, usd, euros, credit cards or travelers checks.

Yes, we accept visa, master card or debit.

Yes, you may run a tab and pay in the end of your stay but a deposit will be required at the time of check in.

Yes, please leave your RFC and tax information in reception when you request your factura at the time of registration.

The hotel offers laundry and ironing service.  The price for laundering is per piece of clothing, the most expensive piece being $5 pesos.

Yes, we have private parking and security.  We suggest that you secure that your car is locked at all times, we are not responsible for theft or loss. 

Yes, we offer a security box service, please inquire in reception.

Reception is open 24 hours a day.  The office is open for reservations and factures between the hours of 7 am and 9pm.

For reasons of hygiene and the security of other guests we do not allow pets in our rooms.